> For the complete documentation index, see [llms.txt](https://bitnex.gitbook.io/bitnex-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bitnex.gitbook.io/bitnex-docs/guides-and-faq/faq.md). # FAQ Quick answers to the most common questions about Bitnex. If you can't find what you're looking for here, check the rest of the docs or reach out through our [official channels](/bitnex-docs/others/official-links.md). ## General ### What is Bitnex? Bitnex is a non-custodial trading platform for perpetual futures and spot markets. It is a front-end interface built on top of a high-performance decentralized on-chain exchange protocol, which provides the liquidity, order matching (a full on-chain central limit order book), custody, and settlement. Bitnex gives you a fast, polished interface to trade on that infrastructure — in [Lite](/bitnex-docs/platform/lite-mode.md) or [Pro](/bitnex-docs/platform/web-terminal.md) mode. ### Is Bitnex custodial? Who holds my funds? No. Bitnex never holds your funds. Your assets are held by the underlying protocol's on-chain system and remain under your control at all times. Bitnex is an interface: it helps you view markets, build orders, and sign transactions — it cannot access or move your money. ### Do I need to sign up or complete KYC? No traditional sign-up and no KYC on Bitnex. You connect a wallet (or create an embedded self-custodial wallet with your email or Google account) and start trading. See [Getting Started](/bitnex-docs/getting-started.md). ### Is Bitnex available in my country? {% hint style="warning" %} Bitnex is **not available to U.S. persons** or to residents of restricted or sanctioned jurisdictions. On first connect you sign a message accepting the [Terms of Service](/bitnex-docs/legal/terms.md) and confirming you are not a U.S. person. {% endhint %} ## Getting started ### How do I connect? Two ways: * **Crypto wallet** — MetaMask, Coinbase Wallet, or Rainbow. * **Email or Google** — creates an embedded self-custodial wallet via Privy, so you can trade without installing a wallet extension. Either way, the wallet is yours and self-custodial. Full walkthrough in [Getting Started](/bitnex-docs/getting-started.md). ### What is "Enable Trading"? A one-time setup step. You sign a small set of approvals on the Arbitrum network that create an **agent wallet** (a session key). From then on, the agent wallet signs your orders automatically — no wallet popup for every trade, and no gas per trade. {% hint style="info" %} The agent key **cannot withdraw funds**. It can only sign trading actions, and you can revoke it at any time from the app. See [Enable Trading](/bitnex-docs/guides-and-faq/enable-trading.md). {% endhint %} ### How do I deposit and withdraw? Deposits are made by bridging **USDC from Arbitrum** into your trading account, directly from inside the app. Withdrawals go back to Arbitrum as USDC. Your balance is unified across perps and spot. Details in [Funding Your Account](/bitnex-docs/platform/funding-account.md). ### Does trading cost gas? Once you've enabled trading, order placement is **gasless** — orders are signed by your agent wallet and executed by the underlying protocol without per-trade gas fees. You only interact with Arbitrum for deposits, withdrawals, and the initial approvals. ## Trading ### What markets can I trade? Dozens of perpetual futures markets (BTC, ETH, SOL, and many more) plus spot markets. Each market page shows mark price, oracle price, 24h change and volume, open interest, and funding rate. Browse the full list from the market selector or watchlist in the app. ### What order types are supported? | Order type | Lite | Pro | | ---------------------------------------------------- | :--: | :-: | | Market | ✅ | ✅ | | Limit (GTC / IOC / post-only) | ✅ | ✅ | | Stop Market / Stop Limit | — | ✅ | | Take Profit orders | — | ✅ | | TP/SL (attached to orders and positions) | ✅ | ✅ | | [Scale orders](/bitnex-docs/trading/scale-orders.md) | — | ✅ | | [TWAP](/bitnex-docs/trading/twap.md) | — | ✅ | See [Order Types](/bitnex-docs/trading/order-types.md) for how each one works. ### What is cross vs isolated margin? * **Cross margin** (the default, and the only mode in Lite): all positions share your account's available balance as collateral. Efficient, but a losing position draws on the whole account. * **Isolated margin** (Pro, on supported markets): a position gets its own dedicated margin. Losses on that position are capped at the margin you assigned to it. Leverage is adjustable per market up to that market's maximum, which is shown in the app. More in [Margining](/bitnex-docs/trading/margining.md). ### What is the funding rate? A periodic payment between longs and shorts that keeps the perp price anchored to the underlying index/oracle price. When the rate is **positive, longs pay shorts**; when **negative, shorts pay longs**. Funding is paid peer-to-peer between traders — Bitnex does not receive any of it. The current rate is shown per market in the app. See [Funding Rate](/bitnex-docs/trading/funding-rate.md). ### How does liquidation work? If your account or position margin falls below the maintenance requirement, the position is liquidated by the underlying protocol. Your estimated liquidation price is shown **before** you place an order and on every open position. {% hint style="danger" %} Leverage amplifies both gains and losses. A leveraged position can be liquidated and lose its entire margin. Manage risk with sensible position sizing and stop losses. See [Liquidation](/bitnex-docs/trading/liquidation.md). {% endhint %} ### How is my PnL calculated? Your **entry price** is the average price of your fills. **Unrealized PnL** moves with the mark price while the position is open; **realized PnL** is booked when you close. **ROE %** expresses PnL relative to the margin used. Full breakdown in [Entry Price & PnL](/bitnex-docs/trading/entry-price-pnl.md). ### Can I set take profit and stop loss? Yes. TP/SL can be attached to a new order or set on an existing position (for full or partial size), defined by price or by gain/loss percentage, and edited or cancelled at any time. On Pro you can also drag the TP/SL lines directly on the chart. See [TP/SL](/bitnex-docs/trading/tp-sl.md). ### What are grid bots? Automated grid trading strategies you configure and run from the app: set a price range, the number of grid levels, and your investment, and the bot places orders across the range. Grid trading involves risk — with leverage, if price moves outside your range the position can be liquidated. See [Grid Bots](/bitnex-docs/trading/grid-bots.md). ## Fees ### What are the fees? Bitnex adds a small platform fee on top of the underlying protocol's base trading fees. Rates follow a **maker/taker** model with **volume-based tiers**. The full fee schedule and your current tier are shown in the app on the [Fees](/bitnex-docs/platform/fees.md) page, and the exact cost of every trade is displayed in Order Details **before** you confirm. ### Can I reduce my fees? Yes — fees decrease with trading volume tiers, [staking the protocol's native token](/bitnex-docs/earn/staking.md) may reduce your fees via fee-discount tiers, and users who join through a [referral](/bitnex-docs/platform/referrals.md) can get a fee discount. ## Earn ### What are Vaults? On-chain vaults that follow trading strategies run by vault leaders — a copy-trading style product. You deposit, the leader trades, and depositors share the PnL. Performance and history are shown per vault. Vaults carry risk of loss, and withdrawals follow each vault's rules. See [Vaults](/bitnex-docs/earn/vaults.md). ### What is Staking? You can stake the protocol's native token to validators directly from the app. Rewards accrue automatically, and staking may reduce your trading fees through fee-discount tiers. See [Staking](/bitnex-docs/earn/staking.md). ## Platform & access ### Can I use Bitnex on my phone? Yes — the Bitnex web app is fully responsive and works in your mobile browser, in both Lite and Pro modes. There is no native mobile app at this time. ### Is there an API or mobile app? There is **no public API** for now, and no native mobile app — Bitnex is web only. Everything runs in the browser on desktop and mobile. ### What's the difference between Lite and Pro? * **Lite** — a simple, Robinhood-style experience: big price chart, Buy/Sell, amount, leverage, TP/SL, and tabs for positions, orders, and history. See [Lite Mode](/bitnex-docs/platform/lite-mode.md). * **Pro** — a full trading terminal: TradingView-style candlestick chart, live order book with depth, recent trades feed, advanced order types, and tabs for Balances, Positions, Open Orders, TWAP, Trade History, Funding History, and Order History. See [Web Terminal](/bitnex-docs/platform/web-terminal.md). You can switch between the two at any time — same account, same balances. ### Where can I see my overall account? The [Portfolio](/bitnex-docs/platform/portfolio.md) page shows total equity, a PnL-over-time chart, balances by account (perps, spot, vaults, staking), your positions/orders/history, and a full deposits & withdrawals ledger. ### How do referrals work? Invite friends with your referral link or code and earn a share of the trading fees they pay; they can get a fee discount for joining through you. Creating a code requires meeting a trading-volume threshold set by the protocol. Rewards are claimable in the app. See [Referrals](/bitnex-docs/platform/referrals.md). ### How do I know I'm on the real Bitnex? Always double-check the URL — **bitnex.pro** — and only trust links listed on our [Official Links](/bitnex-docs/others/official-links.md) page. Bitnex will never DM you first or ask for your seed phrase or private keys. --- # Agent Instructions This documentation is published with GitBook. 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